Your Computer


Troubleshooting

Any faculty, staff or graduate student  with a UMN machine that is having operational problems should contact the OIT Help Desk First Call for Help at 612.301.4357 or email them at [email protected].  The best way of ensuring quick and appropriate support is to include the asset tag of your machine in all communication regarding the issue:  

Asset Tag

The technician may need to remote into your machine to install software or run a diagnostic program. If the technician determines that a part is needed that is not covered by warranty, contact Carla Bates to discuss funding and replacement options. Please forward Carla the ticket number and let your IT tech know that they should contact Carla at [email protected].

Faculty and staff may avail themselves of an "unassigned machine" but the Department cannot guarantee support of a second machine beyond the 'best effort' support provided by OIT Help Desk. Unassigned machines may be desktops or laptops still functional but replaced by CRP or an upgrade in a research lab. Unassigned machines are uncommon.

OIT - Office of Information Technology

Security

All UMN computing devices in Psychology are managed by central OIT. OIT manages devices according to the security level of the data that the machine's user can access: high for secure data, medium for all others. Some data at the UM must be accessed only by a machine designated as high security - SSNs, credit card information, HIPAA, and others. Most machines in Psychology are designated as high security machines.

The major difference between high and medium security is that users cannot have administrative access to high security machines. Installing new software or hardware or drivers must be done through SOFTWARE CENTER on PCs or JAMF for Macs or by an OIT technician remotely or in person.

If a user can make a business case for needing local administrative access to their machine or if their machine is designated as medium security, a user can request to have a Local Administrative Account on their machine. OIT will manage this. Contact [email protected] to begin the process.

See more information on data security standards at the UMN

Purchasing - Faculty/Staff/Reasearch

All faculty and non-research staff positions that are at 50% or greater are eligible for a computer under the CLA Computer Replacement Program (CRP). CRP provides for an upgrade every four years. Carla Bates will contact you to let you know when you are eligible and how much funding is available: between CLA and the Department, eligible faculty and staff are able to purchase a stock PC or Mac desktop or laptop. If individuals have non-sponsored funds that they would like to use to augment their CRP upgrade - buy more RAM, a faster processor, more storage - this can be arranged. If you want to know about your current eligibility for the CRP, contact Carla Bates. New faculty will cover the costs of their first CRP machine from their startup-funds. Staff may inherit a machine from the person who previously held the position. ALL CRP machines must go through Carla and the College.

Sponsored and Non-sponsored funds can be used to purchase additional machines and devices (tablets). Machines including iPads and the like purchased with UM funds need to be managed by the UM so machines need to be purchased through UM channels, either through hardwarepurchasing.umn.edu or UMarket.umn.edu. The representative from Dell can provide special quotes for special configurations. MTech at the UM Bookstore is an official Apple dealer and repair shop so they can help with special Apple configurations. Other manufacturers can be accessed via UMarket. Please reach out to Carla or ask an OIT tech via [email protected] for support in navigating the purchasing process.

Graduate Student Laptop Program

On entering the program all Psychology graduate students are provided a laptop for use while they are enrolled in their degree program. As a UM-owned device, the machine is managed by central OIT, thereby providing student access to free technology support and to UMN licensed software.  Students should follow the same troubleshooting instructions as others in the department.  

The laptop is covered by a standard three-year, UM warranty.  After the warranty-period is over, the Department will support repairs up to an extent.  Batteries will not be replaced if the machine still works when plugged in unless the cost is less than 25% of the original cost.  Once IT has determined what the issue is and whether it is covered by warranty, if there are costs beyond the warranty or the machine is considered unrepairable, the student should contact Carla Bates [email protected] and include all ticket information. If a student needs a replacement, we will do our best to provide a machine with the same OS.  

On leaving the program, students need to return the UMN equipment they have been using during their graduate careers.  Students will receive instructions about doing this from the Department graduate program and main office.